uBiome Support

[uBiome Support]

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            Hi there,

Happy to help! I've alerted our Explorer team to your issue, and they
should be in touch soon to help.

Thank you so much for your patience!

Best,
Markisha


Markisha
Customer Support Specialist

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Links:
------
[1]
https://secure.helpscout.net/satisfaction/226636323/record/2063041731/1/
[2]
https://secure.helpscout.net/satisfaction/226636323/record/2063041731/2/
[3]
https://secure.helpscout.net/satisfaction/226636323/record/2063041731/3/

                        
        
        > On Sun, Dec 30, 2018 at 1:15 AM PST,  <family at fabris.co.uk> wrote:
> 
> Hi there,
> I recently purchased the Ubiome Explorer Kit (Kit ID: 801-829-063)
> and this morning when I was doing all my samples, I noticed that in a
> few cases (Skin PFwzHxSb Ex 02/28/2019) and (Genitals hbBbw34w Ex
> 07/06/2019), there was either no liquid or the crystals were all over
> the outer casing of the tube and the tube seemed compromised.
> Additionally, the spare tube and the box had crystal deposits
> everywhere and also seemed compromised.
> I have attached pictures of all the aforementioned issues for your
> reference.
> I did however complete the process as instructed in all cases, but
> again was a little concerned that the compromised tubes would affect
> the results.
> Three questions:
> 1) shall I send you the collected samples as they are anyway? (Please
> bare in mind I am shipping from the UK so would rather not have to
> ship to California if I then I have to repete this process).
> 2) Would you like to receive the entire box (including the faulty
> sample tube) to analyse?
> 3) If I do have to re-do the process, could you please resend another
> kit as soon as possible.
> Many thanks for your help and please let me know if anything isn't
> clear.
> Thank you and Happy New Year!
> Beatrice
> Ps. Please respond directly to the beatrice at fabris.co.uk [1] email in
> cc. Thank you!
> 
> 
> 
> Links:
> ------
> [1] mailto:beatrice at fabris.co.uk
> 
> 
> 
> 

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