Board Meeting Agenda 12-11-18

[Delia Covezzi]

Hello Yvonne,

Thank you for your detailed email. I must say that they sound promising (although it does concern me that they have so many clients - I hope they have enough staff to dedicate the necessary amount of time to us).

In any case, I completely endorse your your feelings re: WB19. I have equally had to chase Crispin up numerous times to reply to emails and phone calls. This aside, I am struggling to see what we are paying them for, when we (directors) are having to do everything. And I mean everything!

I would very gladly welcome a change of managing agent. In fact for the sake of everyone who is going above and beyond their ‘line of duty’ and putting in countless hours of work (more often than not, work that the managing agent should be doing), I strongly encourage it!

I look forward to meeting with Paul Cleaver on Monday.

I wish you all a good weekend.

Delia. 






Delia Covezzi
deliacovezzi at gmail.com

> On 9 Nov 2018, at 08:31, <Bandymocatta at btinternet.com> <Bandymocatta at btinternet.com> wrote:
> 
> Hi Glenn and All,
> 
> I was increasingly bothered by WB19 over recent weeks, firstly when they were reluctant to manage the porter , which is an essential part of their role, and later when I phoned and texted Crispin three times when there was some sort of crisis in the block and my calls were not acknowledged or returned.  I appreciate they are efficient managing gardens, but a block of our size requires and merits better service. I contacted my old managing agent to have a brainstorming meeting with him and check a few things out.  Years ago he was here as a fledgling firm and sadly the guy looking after OWG was not up to the mark and it didn't work out.   At Clifton Gardens, on the basis of how they started here, we had many years of superb service while they sourced and supplied  and supervised most of the contractors and builders required as a matter of course.  Our board was also involved and suggested contractors on occasion.  They were involved with the last internal refurbishments.
> 
> Paul Cleaver of Urang came for coffee yesterday to have an informal chat with Anna and me.
> The Company has grown and changed.  They now look after some 300 blocks and manage in the region of fifty porters - from younger men to old army types, who come with a measure of authority and experience.  They also have an HR department and prepare contracts.  They recommend four board meetings a year and would make house visits on a fortnightly basis (more frequently at first)
> In addition to porter management, we also covered security issues, (there is even a firm that works smartphone access), out of hours service, for which they recommend a dedicated agency, their accountancy department (about which Anna quizzed him quite thoroughly)
> 
> I have a couple of brochures, which I will bring or let you have in advance and Paul is happy to come and meet you briefly on Monday - just so that you can get to know whom I recommend and how he can solve much of the stuff we are grappling with.  His former background was in banking.  I would have met with him sooner, but he was abroad.  I do appreciate your agreement to meet him and sound him out.  It might work out well for all of us who are currently spending hours each day on stuff we are paying block managers to do.
> 
> When I move, I would dearly love to see OWG sailing on smooth waters!
> 
> Best Regards,
> Yvonne
> 
> -----Original Message-----
> From: Glenn Pereira <glennpereira at gmail.com> 
> Sent: 08 November 2018 17:40
> To: Bandymocatta at btinternet.com; 'Delia Covezzi' <deliacovezzi at gmail.com>; 'Anna Cury' <anna_cury at yahoo.com>; 'Peter Rose' <mrpdrose at gmail.com>
> Cc: 'Nanni Fabris' <fabris38 at yahoo.co.uk>; 'Antonella Santini' <family at fabris.co.uk>; 'Anthony Stafford' <astafford011 at gmail.com>
> Subject: RE: Board Meeting Agenda 12-11-18
> 
> Hi Yvonne,
> Till what time are you available?
> We can't discuss Aziz until we have sorted out the porter plan going forward.
> Peter and I have a phone appointment with Mr Haggis at 2.15, so we should be available at 2.45. Can you tell us who you want us to meet please?
> Cheers,
> Glenn.
> 
> 
> -----Original Message-----
> From: Bandymocatta at btinternet.com [mailto:Bandymocatta at btinternet.com]
> Sent: 08 November 2018 16:58
> To: 'Delia Covezzi'; 'Glenn Pereira'; 'Anna Cury'; 'Peter Rose'
> Cc: 'Nanni Fabris'; 'Antonella Santini'; 'Anthony Stafford'
> Subject: RE: Board Meeting Agenda 12-11-18
> 
> Hi All,
> 
> Sorry to be a bore, but I would like to change the order of the Agenda for two reasons.
> a) after we changed the EGM I took on a commitment for the evening
> b) there is someone I would like you to meet with regard to item 10 in your agenda - review of WB19 and for this reason I would like to reschedule fifteen minutes earlier, 2.45 pm,  in flat 3a so this can be dealt with prior to our board meeting.
> 
> So I would number the items accordingly below (keeping in mind that I might not be able to stay to the end and would like to be there for those matters for which I have input)
> 
> 1. Review of WB-19
> 2. Budget
> 3. Aziz
> 4. porter job description
> 5. out of hours
> 6. fobs
> 7. maintenance
> 8. refurbishment
> 9. lease surrender (doesn't this just have to be minuted?) 10. articles of association 11. communication structure 12. EGM items 13.Xmas tree 14. AOB
> 
> Please confirm you can attend earlier - at least some of you
> 
> Thanks & Regards
> Yvonne
> 
> 
> -----Original Message-----
> From: Delia Covezzi <deliacovezzi at gmail.com>
> Sent: 07 November 2018 12:09
> To: Glenn Pereira <glennpereira at gmail.com>; Anna Cury <anna_cury at yahoo.com>; Yvonne and Bernard Mocatta (new Comp <bandymocatta at btinternet.com>; Peter Rose <mrpdrose at gmail.com>
> Cc: Nanni Fabris <fabris38 at yahoo.co.uk>; Antonella Santini <family at fabris.co.uk>; Anthony Stafford <astafford011 at gmail.com>
> Subject: Board Meeting Agenda 12-11-18
> 
> Dear All,
> 
> Please find the revised (and hopefully final) version of the Agenda for our meeting on the the 12th.
> 
> Note that I have added ‘Communication Structure’ (item 9), as this is something we need to address in order to run things as efficiently as possible and to avoid misunderstandings and things getting lost in endless strings of communication.
> 
> Kind Regards,
> 
> Delia.
> 
> 
>