Re: Out-of-hours and Directors’ Role

[Glenn Pereira]

Hi Delia,
What happened yesterday?
Cheers,
Glenn.

On Tue, 30 Oct 2018 at 14:47, Delia Covezzi <deliacovezzi at gmail.com> wrote:

> Dear All,
>
> Having spoken to Anna earlier today, and in light of yesterday’s events, I
> cannot stress enough the urgency with which we need to put in place an
> out-of-hours service.
>
> Unless anyone has an alternative suggestion which we could implement with
> immediate effect, then I would strongly advise we employ John Shervil’s
> firm, who would available to start straight away. We could draft a contract
> for 3 months and then review this at a later date.
>
> Peter and I have been discussing the details and we feel we could offer
> the following:
>
> £100 per month retainer (to answer the phone and give advice over the
> phone whenever possible)
> £100 per call-our for the first 2 hours
> £25 per hour thereafter
>
> All calls and call-outs to be logged and reported so that we can monitor
> events and ensure they are justified.
>
> On a slight side note, but equally requiring urgent attention, we cannot
> continue with the current set-up, whereby, during normal hours, neither the
> porters nor the managing agents are able to deal with abnormal situations
> and emergencies. As directors of the Management Company, it is our
> responsibility to ensure the building is running efficiently at all times;
> it is not for us to pull up our sleeves and do it ourselves.
>
> Should we make it clear to Eddy and Aziz that in the event of any issue
> they must contact Westbourne immediately, and continue to chase Westbourne
> until the problem is resolved?
>
> Furthermore, as it stands we, the board, are currently directly managing
> the porters, cleaners, gardeners, maintenance, refurbishment and upkeep of
> the building. We should not be managing these directly, but rather
> overlooking that those we employ to manage the building do so accordingly.
> It is not sustainable to continue as we are.
>
> Regards,
>
> Delia.
>
>
>
>
>
>
>
>
>
>
> Delia Covezzi
> deliacovezzi at gmail.com



-- 
Glenn Pereira
The Vineyard
Clifton Hampden
Oxon OX14 3EQ

+44 (0)330 113 6325
+44 (0)7789 931990
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