Important information about your account

[BT Business Communications]

Some of our prices are going up

Hello,

>From 1 July 2019, we’re putting up some of our prices, including for line rental, our fibre broadband bundles and our Call Essentials Unlimited UK call package.

To find more detail about all the changes, please go to bt.com/july19prices 

We hope you’ll stay with us.
We know price rises are never good news but we really hope you’ll stay with us. If you do decide to cancel any of your affected services, we won’t charge you for ending your contract early, as long as your business has ten or fewer employees. You’ll just need to call us on 0800 085 2577 within 30 days of getting this email. If you move to another provider, you’ll still need to call us to have the termination charge waived. Otherwise, it’ll automatically go on your next bill.
We’re always looking for ways to give you more value.
Get the help you need round the clock - our UK-based business specialists are here round the clock to answer your questions online or over the phone (calls are free).
Access your online account at any time - pay your bills, check how much data you’ve used, find the help you need, track orders, and lots more – all from your mobile using our app. Download it at bt.com/businessapp1

We want to make sure you’re on the best deal.
For a chat about your options, please give us a ring on 0800 085 2577. We’ll ask for your account number so please have it handy. We look forward to hearing from you.

Or you can read more about the changes at bt.com/july19prices

Thanks,

Your BT team

Things you need to know
If we increase the rental price of your fixed line, broadband or mobile service during its minimum period, and you decide to stop the service or switch to another provider, you’ll have to pay a fee for ending your contract early. We call that a ‘termination charge’. You won’t have to pay that if your business has ten or fewer employees, but you’ll need to call us to cancel within 30 days from the date you get this email. If you move to another provider, you’ll still need to call us so we can waive the charge. Otherwise, it’ll automatically be added to your next bill.

Bear in mind that other charges might apply if you want to stop services that aren’t affected by a price increase or the increase isn’t for the rental of fixed line, broadband or mobile services. You can check all our terms at bt.com/terms

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