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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi Team,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The obvious answer is to appoint John for the out of hours service on a short term contract (till end January?) which gives us time to evaluate and decide what next. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Yvonne, I know you have reservations but we do have to solve this quickly rather than heaping pressure on yourselves and John knows the building better than anyone else and he is willing to do it.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Delia, in response to your email, I would favour a higher retainer and a smaller fee, which will be paid on some occasions by residents. And I understand John is willing to not charge when he can handle the problem by ringing the right person/service. If you think it’s still useful for me to talk to John with you and you all decide we can move on this at short notice, I am willing to pop down and help.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Cheers,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Glenn.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Anna Cury [mailto:anna_cury@yahoo.com] <br><b>Sent:</b> 30 October 2018 19:53<br><b>To:</b> Glenn Pereira<br><b>Cc:</b> Delia Covezzi; Yvonne and Bernard Mocatta (new Comp; Peter Rose; Nanni Fabris; Antonella Santini; Anthony Stafford<br><b>Subject:</b> Re: Out-of-hours and Directors’ Role<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Dear Glenn<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>It is a long story .... <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Chubb was here to install a new panel since ours was very old and faulty - that is why we had so many false alarms this year...<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>When they connected the new panel the fans that blow air into every floor in case of fire started working - they shouldnt since there was no fire. <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Aziz was on duty but did not know how to shut them down. Yvonne tried to help, called me and when I got home I asked my builder to go help me and we shut them down.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>By then Aziz had called John that came over and explained to me how the fans work and what to do when Chubb left . <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>At around 7pm I asked Chubb to wait until I turned on the fans just to check if there was a problem. They started working again - Chubb was not able to find the problem and left since it was late. They left the fans off, and said they would be back. <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I emailed Westbourne to let them know and ask Aziz to call them after lunch to say Chubb didn’t come back today.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>My main concern is that we currently don’t have anyone that can handle an emergency or know how to operate the main equipments in the building - even during working hours.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I am also very tired and stressed and worried about having to handle those type of emergencies myself. I think Yvonne shares my views since she has been dealing with the issues with me.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Yvonne and I are discussing ways to solve this but we welcome any suggestions<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Thank you <o:p></o:p></p></div><div><p class=MsoNormal>Anna <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p><div id=AppleMailSignature><p class=MsoNormal>Sent from my iPhone<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br>On 30 Oct 2018, at 15:09, Glenn Pereira <<a href="mailto:glennpereira@gmail.com">glennpereira@gmail.com</a>> wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div><div><p class=MsoNormal>Hi Delia,<o:p></o:p></p></div><div><p class=MsoNormal>What happened yesterday?<o:p></o:p></p></div><div><p class=MsoNormal>Cheers,<o:p></o:p></p></div><div><p class=MsoNormal>Glenn.<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Tue, 30 Oct 2018 at 14:47, Delia Covezzi <<a href="mailto:deliacovezzi@gmail.com">deliacovezzi@gmail.com</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm'><p class=MsoNormal>Dear All,<br><br>Having spoken to Anna earlier today, and in light of yesterday’s events, I cannot stress enough the urgency with which we need to put in place an out-of-hours service.<br><br>Unless anyone has an alternative suggestion which we could implement with immediate effect, then I would strongly advise we employ John Shervil’s firm, who would available to start straight away. We could draft a contract for 3 months and then review this at a later date. <br><br>Peter and I have been discussing the details and we feel we could offer the following:<br><br>£100 per month retainer (to answer the phone and give advice over the phone whenever possible)<br>£100 per call-our for the first 2 hours<br>£25 per hour thereafter<br><br>All calls and call-outs to be logged and reported so that we can monitor events and ensure they are justified. <br><br>On a slight side note, but equally requiring urgent attention, we cannot continue with the current set-up, whereby, during normal hours, neither the porters nor the managing agents are able to deal with abnormal situations and emergencies. As directors of the Management Company, it is our responsibility to ensure the building is running efficiently at all times; it is not for us to pull up our sleeves and do it ourselves.<br><br>Should we make it clear to Eddy and Aziz that in the event of any issue they must contact Westbourne immediately, and continue to chase Westbourne until the problem is resolved?<br><br>Furthermore, as it stands we, the board, are currently directly managing the porters, cleaners, gardeners, maintenance, refurbishment and upkeep of the building. We should not be managing these directly, but rather overlooking that those we employ to manage the building do so accordingly.<br>It is not sustainable to continue as we are.<br><br>Regards,<br><br>Delia. <br><br><br><br><br><br><br><br><br><br><br>Delia Covezzi<br><a href="mailto:deliacovezzi@gmail.com" target="_blank">deliacovezzi@gmail.com</a><o:p></o:p></p></blockquote></div><p class=MsoNormal><br clear=all><br>-- <o:p></o:p></p><div><div><div><p class=MsoNormal>Glenn Pereira<br>The Vineyard<br>Clifton Hampden<br>Oxon OX14 3EQ<br><br>+44 (0)330 113 6325<br>+44 (0)7789 931990<o:p></o:p></p></div></div></div></div></blockquote></div></div></body></html>