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We're sorry you're leaving us Mrs Beatrice Fabris
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We're sorry to hear you're leaving EDF Energy for another energy supplier - and we'd like to thank you for being a valued customer. <br />
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Having second thoughts?
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If you don't want to leave us or think this message has been sent by mistake, simply call us on 0333 200 5100 and one of our advisers can help.^ <br />
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<a class="cta" target="_blank" style="color:#666666; text-decoration:underline; white-space:nowrap;" href="https://www.edfenergy.com/for-home/help-support/help-centre?utm_medium=email&utm_source=streamserve&utm_campaign=retail&utm_content=los02">Contact us</a><span class="hide"> | </span><a class="cta" target="_blank" style="color:#666666; text-decoration:underline; white-space:nowrap;" href="https://www.edfenergy.com/terms-conditions/privacy-cookie-policy?utm_medium=email&utm_source=streamserve&utm_campaign=retail&utm_content=los02">Privacy Notice & Policy</a><span class="hide"> | </span><a class="cta" target="_blank" style="color:#666666; text-decoration:underline; white-space:nowrap;" href="https://www.edfenergy.com/terms-conditions?utm_medium=email&utm_source=streamserve&utm_campaign=retail&utm_content=los02">Terms and conditions</a>
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<strong>^Please have a recent EDF Energy bill and, if you have it, your new supplier's tariff information to hand. We're open Monday to Friday 8am to 8pm and Saturday 8am to 2pm.</strong> <br /><br />To ensure you always hear from us please add <a href="mailto:noreply@email.edfenergy.com" style="color:#666666; text-decoration:underline;" target="_blank">noreply@email.edfenergy.com</a> and <a href="mailto:no-reply@edfenergy.com" style="color:#666666; text-decoration:underline;" target="_blank">no-reply@edfenergy.com</a> to your address book. Please do not reply to this email as it's automated and we are unable to respond.
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<p style="margin:0; font-weight:bold;">
Our Fuel Mix
</p>
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<p style="margin:0;">
Every year we must publish details of the fuel sources that have been used to generate the electricity we supply to our customers. The information in the table below covers our supply licence for EDF Energy Customers Ltd for the period from April 2016 to March 2017. Our customers' electricity is sourced from our own UK power stations, the wholesale energy market and other independent power generators. We are a major supporter of independent renewable generators.
</p>
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<th style="font-size:1px; line-height:1px; border-bottom:2px solid #ffffff;"> </th>
<th valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; font-weight:normal; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">EDF Energy's<br />fuel mix</th>
<th valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; font-weight:normal; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">Contribution to our<br />carbon emissions</th>
<th valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; font-weight:normal; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">UK average<br />fuel mix</th>
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<th valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; font-weight:normal; color:#666666; line-height:18px; text-align:left; border:1px solid #ffffff;">Coal</th>
<td valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">5.7%</td>
<td valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">62.7%</td>
<td valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">8.5%</td>
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<th valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; font-weight:normal; color:#666666; line-height:18px; text-align:left; border:1px solid #ffffff;">Gas</th>
<td valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">8.4%</td>
<td valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">35.5%</td>
<td valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">44.1%</td>
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<tr>
<th valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; font-weight:normal; color:#666666; line-height:18px; text-align:left; border:1px solid #ffffff;">Nuclear</th>
<td valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">76.9%</td>
<td valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">0.0%</td>
<td valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">21.0%</td>
</tr>
<tr>
<th valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; font-weight:normal; color:#666666; line-height:18px; text-align:left; border:1px solid #ffffff;">Renewable</th>
<td valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">8.8%</td>
<td valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">0.0%</td>
<td valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">24.2%</td>
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<tr>
<th valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; font-weight:normal; color:#666666; line-height:18px; text-align:left; border:1px solid #ffffff;">Other</th>
<td valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">0.3%</td>
<td valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">1.8%</td>
<td valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">2.2%</td>
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<tr>
<th valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; font-weight:normal; color:#666666; line-height:18px; text-align:left; border:1px solid #ffffff;">CO2 g/kWh</th>
<td valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">84</td>
<td style="font-size:1px; line-height:1px; border:1px solid #ffffff;"> </td>
<td valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">254</td>
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<th valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; font-weight:normal; color:#666666; line-height:18px; text-align:left; border:1px solid #ffffff;">Radioactive waste g/kWh</th>
<td valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">0.0054</td>
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<td valign="middle" bgcolor="#f1f1f1" style="padding:5px; vertical-align:middle; font-family:Arial,Helvetica,sans-serif; font-size:12px; color:#666666; line-height:18px; text-align:center; border:1px solid #ffffff;">0.0015</td>
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The figures for UK average fuel mix are provided by the Department for Business, Energy & Industrial Strategy (BEIS). Depending on the tariff you are on, the fuel source and carbon emissions associated with the generation of your electricity may vary. For more information on our fuel mix, visit <a href="https://www.edfenergy.com/fuel-mix" target="_blank" style="color:#666666; text-decoration:underline;">edfenergy.com/fuelmix</a>
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Making a complaint
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To make a complaint, or for a copy of our complaints procedure, visit <a href="https://www.edfenergy.com/" target="_blank" style="color:#666666; text-decoration:underline;">edfenergy.com</a> or call <span style="white-space:nowrap;">0333 200 5100</span>. We may monitor and record calls to improve our service. Calls to UK wide numbers are included in any inclusive call plan you may have. If you don't have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you're unsure.<br /><br />If you sign up to one of our tariffs online and want to raise a formal dispute, you can find further details and do this online at: <a href="https://ec.europa.eu/consumers/odr/" target="_blank" style="color:#666666; text-decoration:underline;">ec.europa.eu/odr</a>. Provided by the European Commission, the details of your complaint will then be forwarded to EDF Energy's nominated dispute resolution entity for investigation.
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To ensure you always hear from us please add <a href="mailto:no-reply@edfenergy.com" style="color:#333333; text-decoration:underline;" target="_blank">no-reply@edfenergy.com</a> to your address book. Please do not reply to this email as it's automated and we are unable to respond.<br /><br />All information is correct at the time of send.<br /><br />EDF Energy is a trading name used by EDF Energy Customers Ltd, Reg. No. 02228297 whose Registered Office is at 90 Whitfield Street, London, W1T 4EZ, incorporated in England and Wales.
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