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<title>Important information about your account</title>
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<td align="center" style="padding: 0; display: block; height: 0; font-size: 0; line-height: 0; color: #ffffff; overflow: hidden;">We’re changing some prices</td>
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<td width="64" valign="middle" height="30"><a href="https://t.businesscommunication.bt.com/r/?id=h49f5f85,3d00371,3d00210&s_cid=DM24820&bid=77553541&lid=BT&sc=1B_2B_3A_4B&cnctid=820Z7H43JM" style="border: none; color: #FFFFFF; font-family: 'bt-regular-bd', Century Gothic, CenturyGothic, sans-serif; font-size: 28px; text-decoration: none;" target="_blank"><img src="https://res.businesscommunication.bt.com/res/btbusin_mid_prod1/4626f4f052e8857e372c3a023000267f.png" alt="BT" width="46" height="46" style="display: block;"> </a></td>
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<td align="left" style="font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; color: #5514B4; font-size:36px; line-height:42px; font-weight:300;" class="lead">We’re changing some prices</td>
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<td align="left" style="padding: 20px 0 20px 0;"><table border="0" cellpadding="0" cellspacing="0" align="left" style="border: none; border-collapse: collapse; border-spacing: 0; mso-table-lspace: 0; mso-table-rspace: 0; table-layout: fixed;" width="100%">
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<!-- CONTENT BOX 1B [START] -->
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<td align="left" style="color: #333333; font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; font-size:16px; line-height:21px; mso-line-height-rule:exactly; margin:0 0 0 0; font-weight:normal;">From 1 April 2020, we’re putting up some of our prices. Here’s the detail so you can see how it’ll affect you. Any discounts you’re already getting will stay the same.<br>
<br>
Prices are per month and don’t include VAT.</td>
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<td width="80" style="font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; color: #333333; font-size:12px; line-height:17px;" align="left" valign="middle"><strong>Account<br>
number</strong></td>
<td width="150" style="font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; color: #333333; font-size:12px; line-height:17px; " align="left" valign="middle"><strong>Product</strong></td>
<td width="65" style=" font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; color: #333333; font-size:12px; line-height:17px; " align="left" valign="middle"><strong>Up to 31 March 2020</strong></td>
<td width="65" style=" font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; color: #333333; font-size:12px; line-height:17px; " align="left" valign="middle"><strong>From 1 April 2020</strong></td>
<td width="90" style=" font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; color: #333333; font-size:12px; line-height:17px; " align="left" valign="middle"><strong>But you’ll still get this discount</strong></td>
<td width="90" style=" font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; color: #333333; font-size:12px; line-height:17px; " align="left" valign="middle"><strong>Your discount ends on</strong></td>
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<td width="80" style="background: #ddd0f0; border-bottom: 1px solid #dddddd; border-top: 1px solid #dddddd; font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; color: #333333; font-size:13px; line-height:18px;" align="left" valign="top">WE****8230</td>
<td width="150" style="background: #ddd0f0; border-bottom: 1px solid #dddddd; border-top: 1px solid #dddddd; font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; color: #333333; font-size:13px; line-height:18px;" align="left">Infinity Premium and Line (Phone No: 02072895024)</td>
<td width="65" style="background: #ddd0f0; border-bottom: 1px solid #dddddd; border-top: 1px solid #dddddd; font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; color: #333333; font-size:13px; line-height:18px;" valign="top" align="left">£64.00</td>
<td width="65" style="background: #ddd0f0; border-bottom: 1px solid #dddddd; border-top: 1px solid #dddddd; font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; color: #333333; font-size:13px; line-height:18px;" align="left" valign="top">£65.40</td>
<td width="90" style="background: #ddd0f0; border-bottom: 1px solid #dddddd; border-top: 1px solid #dddddd; font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; color: #333333; font-size:13px; line-height:18px;" align="left" valign="top">£4.00</td>
<td width="90" style="background: #ddd0f0; border-bottom: 1px solid #dddddd; border-top: 1px solid #dddddd; font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; color: #333333; font-size:13px; line-height:18px;" align="left" valign="top">19 Jul 2020</td>
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<!-- TABLES 1B [END] -->
<!-- CONTENT BOX 2 [begin] -->
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<table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="fluid">
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<td align="left" style="padding:0 0 0 0; " class=""><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="fluid" bgcolor="#FFFFFF">
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<td align="left" style="padding: 20px 0 8px 0;"><table border="0" cellpadding="0" cellspacing="0" align="left" style="border: none; border-collapse: collapse; border-spacing: 0; mso-table-lspace: 0; mso-table-rspace: 0; table-layout: fixed;" width="100%">
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<td align="left" style="color: #333333; font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; font-size:16px; line-height:21px; mso-line-height-rule:exactly; margin:0 0 0 0; font-weight:normal;">We’re also increasing some of our call charges. To see a full list of price changes, go to <a href="https://t.businesscommunication.bt.com/r/?id=h49f5f85,3d00371,3d00218&s_cid=DM24820&bid=77553541&lid=bt.com/april20prices&sc=1B_2B_3A_4B&cnctid=820Z7H43JM" style=" color:#5514B4; text-decoration: underline;">bt.com/april20prices</a><br>
<br>
You’ll find this information in ‘My Account’ at <a href="https://t.businesscommunication.bt.com/r/?id=h49f5f85,3d00371,3d00219&s_cid=DM24820&bid=77553541&lid=bt.com/business/myaccount&sc=1B_2B_3A_4B&cnctid=820Z7H43JM" style=" color:#5514B4; text-decoration: underline;">bt.com/business/myaccount</a>. Or on our Business app, which you can download at <a href="https://t.businesscommunication.bt.com/r/?id=h49f5f85,3d00371,3d0021a&s_cid=DM24820&bid=77553541&lid=bt.com/businessapp1&sc=1B_2B_3A_4B&cnctid=820Z7H43JM" style=" color:#5514B4; text-decoration: underline;">bt.com/businessapp1</a></td>
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<td align="left" style="color: #333333; font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; font-size:16px; line-height:21px; mso-line-height-rule:exactly; margin:0 0 0 0; font-weight:normal;"><table border="0" cellpadding="0" cellspacing="0" align="left" style="border: none; border-collapse: collapse; border-spacing: 0; mso-table-lspace: 0; mso-table-rspace: 0; table-layout: fixed;" width="100%">
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<td align="left" style="color: #333333; font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; font-size:16px; line-height:21px; mso-line-height-rule:exactly; margin:0 0 0 0; font-weight:normal;">We know price rises are never good news, but they’re necessary so we can keep investing in the services we deliver to you. If you decide to cancel any of your affected services, we won’t charge you for ending your contract early, as long as your business has ten or fewer employees. You just need to call us on the number below within 30 days of getting this letter. If you move to another provider, you’ll still need to call us so we can waive the termination charge. Otherwise, it’ll automatically go on your next bill.<br>
<br>
If you’d like to speak to us, call <a href="tel:0800 678 1268" target="_blank" style="color:#5514B4; text-decoration: underline; font-weight:bold;">0800 678 1268</a>. We’ll ask for your account number so please have it handy. </td>
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<td align="left" style="font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; font-size:20px; line-height:24px; font-weight: normal; mso-line-height-rule:exactly; margin: 0 0 0 0; padding-bottom: 10px; color: #5514B4;"> We’re always looking for ways to give you more value </td>
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<b>Never lose business because of a lost connection</b> <br>
With 4G Assure, your broadband automatically switches to 4G to keep you connected. <br>
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<b>Connect with strong, efficient wi-fi at work</b> <br>
Our Smart Hub keeps you connected with fast, powerful wi-fi in even more places around the office. <br>
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<b>Give your visitors free wi-fi</b> <br>
Offer free, unlimited wi-fi to your customers and clients. No password or log-in details are needed – just click to connect. For more about Guest Wi-Fi, go to <a href="https://t.businesscommunication.bt.com/r/?id=h49f5f85,3d00371,3d0021c&s_cid=DM24820&bid=77553541&lid=business.bt.com/guest-wifi&sc=1B_2B_3A_4B&cnctid=820Z7H43JM" style=" color:#5514B4; text-decoration: underline;">business.bt.com/guest-wifi</a><br>
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<b>Get extra technical support</b> <br>
With a UK-based support team available 24/7, the extra protection is like having your own team on hand whenever you need them.<br>
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<b>Rely on our broadband</b> <br>
Even at the busiest times of the day, our broadband still gives you fast, reliable and consistent connection speeds. And it's backed by our minimum speed guarantee.<br>
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<b>Access your online account at any time </b> <br>
Pay your bills, check how much data you’ve used, find the help you need, track orders, and lots more – all from your mobile using our app.</td>
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<td align="center" height="40" bgcolor="#5514B4" style=" border-radius: 5px; color: #5514B4; display: block; border:solid 1px #5514B4; padding:0 20px;"><a href="https://t.businesscommunication.bt.com/r/?id=h49f5f85,3d00371,3d0021d&s_cid=DM24820&bid=77553541&lid=Download our business app&sc=1B_2B_3A_4B&cnctid=820Z7H43JM" style="font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; font-size:16px; text-decoration: none; line-height:40px; width:100%; display:inline-block"><span style="color: #FFFFFF;"> Download our business app </span> </a></td>
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<td align="center" role="presentation" style="font-family: 'bt-regular-rg', Calibri , Arial, san-sarif; color:#FFFFFF; font-size:26px;">We want to make sure you’re on the best deal</td>
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<td align="center" class="width100pc textcentre" style="font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; color:#FFFFFF; font-size:16px; line-height:21px;"> For a chat about your options, please call us on the number below (and remember to have your account number ready). We look forward to hearing from you.</td>
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<td align="center" height="40" bgcolor="#FFFFFF" style="border-radius: 5px; color: #5514B4; display: block; border:solid 1px #FFFFFF; padding:0 20px 0 20px;"><a href="tel:0800 678 1268" style="font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; font-size:16px; text-decoration: none; line-height:40px; width:100%; display:inline-block;"> <span style="color:#5514B4;"> Call us on 0800 678 1268 </span> </a></td>
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<td align="center" class="width100pc textcentre" style="font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; color:#FFFFFF; font-size:16px; line-height:21px;"> Or you can see our list of price changes at any time at <a href="https://t.businesscommunication.bt.com/r/?id=h49f5f85,3d00371,3d0025d&s_cid=DM24820&bid=77553541&lid=bt.com/april20prices&sc=1B_2B_3A_4B&cnctid=820Z7H43JM" style=" color:#FFFFFF; text-decoration: underline;">bt.com/april20prices</a></td>
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<td style="font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; color: #666666; font-size: 14px; line-height: 19px; font-weight: bold; mso-line-height-rule: exactly;"> Things you need to know </td>
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<td align="left" style="color: #666666; font-family: 'bt-regular-rg', Century Gothic, CenturyGothic, sans-serif; font-size: 14px; line-height: 19px; mso-line-height-rule: exactly;">If we increase the rental price of your fixed line, broadband or mobile service during its minimum period, and you decide to stop the service or switch to another provider, you’ll have to pay a fee for ending your contract early. We call that a ‘termination charge’. You won’t have to pay that if your business has ten or fewer employees, but you’ll need to call us to cancel within 30 days from the date you get this letter. If you move to another provider, you’ll still need to call us so we can waive the charge. Otherwise, it’ll automatically be added to your next bill.<br>
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Bear in mind that other charges might apply if you want to stop services that aren’t affected by a price increase or the increase isn’t for the rental of fixed line, broadband or mobile services. To see all of our prices, please go to <a href="https://t.businesscommunication.bt.com/r/?id=h49f5f85,3d00371,3d0025e&s_cid=DM24820&bid=77553541&lid=bt.com/pricing&sc=1B_2B_3A_4B&cnctid=820Z7H43JM" style=" color:#666666; text-decoration: underline;">bt.com/pricing</a>. And our terms and conditions are at <a href="https://t.businesscommunication.bt.com/r/?id=h49f5f85,3d00371,3d0025f&s_cid=DM24820&bid=77553541&lid=business.bt.com/terms&sc=1B_2B_3A_4B&cnctid=820Z7H43JM" style=" color:#666666; text-decoration: underline;">business.bt.com/terms</a><br>
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<span style="color:#666666; text-decoration: none;">81 Newgate Street, London EC1A 7AJ (company number 1800000).</span> <br>
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<a href="https://t.businesscommunication.bt.com/r/?id=h49f5f85,3d00371,3d00264" style="border: none; color: #5514B4; text-decoration: none;" _label="Opt-out link" _type="optout"> Privacy Policy</a></td>
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<a href="https://t.businesscommunication.bt.com/r/?id=h49f5f85,3d00371,3d00265&s_cid=DM24820&bid=77553541&lid=Opt-out link&sc=1B_2B_3A_4B&cnctid=820Z7H43JM" style="border: none; color: #5514B4; text-decoration: none;" _label="Opt-out link" _type="optout"> Contact us</a></td>
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All this information was correct on the date we sent this email. <br></td>
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</td></tr></tbody></table></body><img src="https://btbusiness.demdex.net/event?d_dpid=174618&d_dpuuid=820Z7H43JM&d_cid=PYM_APR_2020_174609&d_did=DM24820&d_clab=1920_Q4_BT_SME_CUST_MULTI_RET_CAMPAIGN_AC_B_174609_PYM April 2020 bespoke comms_MR" width="1" height="1"><img src="https://btbusiness.demdex.net/event?d_dpid=174618&d_dpuuid=820Z7H43JM&d_cid=PYM_APR_2020_174609&d_did=DM24820&d_clab=1920_Q4_BT_SME_CUST_MULTI_RET_CAMPAIGN_AC_B_174609_PYM April 2020 bespoke comms_MR" width="1" height="1"></html><img height='0' width='0' alt='' src='https://t.businesscommunication.bt.com/r/?id=h49f5f85,3d00371,1'/>