Out of hours/ emergency service

Thu Oct 25 10:00:38 BST 2018

Hi All,

I am personally not in favour of this John thing as a line was drawn when he previously left our employment.  I have had another couple of ideas which I intend to explore next week, when the Eddie contract is out of the way and I urge you not to make any decision till our meeting.  We must clarify what would constitute a personal call out as opposed to a block emergency.  This must be clearly defined when we institute this procedure.  It is a service which I think we should provide, but, to put it brutally,  we are not an odd-job or care-home.  This is a helpful additional service.

Kindest Regards,
Yvonne

-----Original Message-----
From: Delia Covezzi <deliacovezzi at gmail.com> 
Sent: 25 October 2018 09:28
To: Glenn Pereira <glennpereira at gmail.com>
Cc: Anna Cury <anna_cury at yahoo.com>; Peter Rose <mrpdrose at gmail.com>; Yvonne and Bernard Mocatta (new Comp <bandymocatta at btinternet.com>
Subject: Re: Out of hours/ emergency service

Hi Glenn,

Let me check with John… could we make it 16.30 (for half an hour)? I think it’ll be tight for me to gat back in time for 16.00, and I doubt we’d need more than half an hour with John.

Thanks,

Delia. 

> On 25 Oct 2018, at 00:15, Glenn Pereira <glennpereira at gmail.com> wrote:
> 
> Hi Delia,
> As it happens I am coming to London tomorrow and will park at OWG.
> 
> I could meet you and John at 1600, if John can make it, for about an hour.
> 
> Please let me know.
> 
> Cheers,
> Glenn.
> 
> -----Original Message-----
> From: Anna Cury [mailto:anna_cury at yahoo.com] 
> Sent: 24 October 2018 13:10
> To: Delia Covezzi
> Cc: Glenn Pereira; Peter Rose; Yvonne and Bernard Mocatta (new Comp
> Subject: Re: Out of hours/ emergency service
> 
> No problem with me 
> 
> Sent from my iPhone
> 
>> On 24 Oct 2018, at 13:58, Delia Covezzi <deliacovezzi at gmail.com> wrote:
>> 
>> Hello Glenn,
>> 
>> That would be great, thank you. 
>> 
>> I think the sooner we get the ball rolling and finalise this, the better. As we currently stand, we don’t have an out-of-hours set up. 
>> 
>> I am going to be away all of next week.
>> 
>> I should, however, be available tomorrow between 10.00-12.00 and 16.00-18.00; and Friday between 10.00-11.30 and 16.00-18.00
>> 
>> Alternatively, could you meet with him alone, or with Anna (would this be ok with you, Anna?) at the beginning of next week?
>> 
>> Let me know your thoughts and availability.
>> 
>> Thank you,
>> 
>> Delia. 
>> 
>> 
>> Delia Covezzi
>> deliacovezzi at gmail.com
>> 
>>> On 24 Oct 2018, at 11:29, Glenn Pereira <glennpereira at gmail.com> wrote:
>>> 
>>> Hi Delia,
>>> Yes, I'll be happy to talk to him. We can see him together, perhaps before the board meeting on 12th, if it can wait till then.
>>> Cheers,
>>> Glenn.
>>> 
>>> 
>>> -----Original Message-----
>>> From: Delia Covezzi [mailto:deliacovezzi at gmail.com] 
>>> Sent: 24 October 2018 10:36
>>> To: Glenn Pereira
>>> Cc: Anna Cury; Peter Rose; Yvonne and Bernard Mocatta (new Comp
>>> Subject: Re: Out of hours/ emergency service
>>> 
>>> Hello Glenn,
>>> 
>>> Thank you for your thoughts on this.
>>> 
>>> I am happy to take advice as to how to proceed, as this is all new to me! I am guessing, it will depend on how flexible John will be... we can but ask! 
>>> 
>>> I agree that perhaps a low retainer and then a fee for call-outs might be easier to work out.
>>> 
>>> As for the weekly visit, John said he would be happy to do this included in the cost of the retainer. It is up to us whether to increase the retainer for this service, which I think would be fair. The alternative option to pay John to train Eddie is also feasible. 
>>> 
>>> Would you be happy to speak with John to see if we can find a suitable arrangement? Or would you rather just draft a proposal and present him with it? 
>>> 
>>> Given my history with John and our age gap, he treats me a bit like a daughter. I think we might have more leeway if someone else discusses the details with him. 
>>> 
>>> Kind Regards,
>>> 
>>> Delia.
>>> 
>>> 
>>> Delia Covezzi
>>> deliacovezzi at gmail.com
>>> 
>>>> On 24 Oct 2018, at 09:49, Glenn Pereira <glennpereira at gmail.com> wrote:
>>>> 
>>>> Hi Team,
>>>> 
>>>> Well, this is a bit tricky. John's offer to work on a contract is £15.20 per hour. If we say being on call amounts to 10 hours (??) equivalent work a month, we're looking at £150. Add a weekly walk around, say 8 hours per month, and we get an additional £120.
>>>> 
>>>> Is Eddie capable of walking around to check the building? Perhaps we can pay John to do it a couple of times with Eddie for a once-off fee.
>>>> 
>>>> I would prefer a low retainer and a charge per incident or, at least, whenever he has to come to the building. That's easier to work out and easier to allocate specific charges to residents.
>>>> 
>>>> Any further ideas?
>>>> 
>>>> Cheers,
>>>> Glenn.
>>>> 
>>>> 
>>>> -----Original Message-----
>>>> From: Delia Covezzi [mailto:deliacovezzi at gmail.com] 
>>>> Sent: 23 October 2018 18:49
>>>> To: Anna Cury; glennpereira at gmail.com; Peter Rose; Yvonne and Bernard Mocatta (new Comp
>>>> Subject: Out of hours/ emergency service
>>>> 
>>>> Hello team, 
>>>> 
>>>> I have been In touch with Oliver re: out-of-hours/ emergency retainer fee, but he couldn’t not come back to me with an answer. He did however mention that the fee for a call-out is usually £100-200.
>>>> 
>>>> In the meantime, I met with John this morning, who said would not charge for the call-outs, but is happy to be employed on a retainer basis only. However, he did not propose a figure for the retainer and has left it to the board’s discretion... any ideas???
>>>> 
>>>> John also offered to pop in once or twice a week to check in on the building, on the same retainer fee. Should we accept this, we need to take it into account when coming up with a figure. 
>>>> 
>>>> I would appreciate your thoughts as I feel we need to secure an out-of-hours/ emergency service ASAP and John would be happy to start straight away. 
>>>> 
>>>> Kind Regards,
>>>> 
>>>> Delia. 
>>>> 
>>>> 
>>>> 
>>>> Delia Covezzi
>>>> deliacovezzi at gmail.com=
>>>> 
>>> 
> 